Help & Support
Find answers to common questions or get in touch.
Frequently Asked Questions
Which protocols does Fileforth support?
SFTP, FTP, FTPS, WebDAV, Amazon S3, and Azure Blob Storage. SFTP uses Citadel (a SwiftNIO-based pure-Swift SSH client) under the hood, the others use Apple's URLSession with provider-specific signing where needed.
Where are my passwords stored?
All passwords and access keys are stored in the macOS Keychain. Fileforth never writes them to disk in plain text. Connection profiles (host, port, username, paths) are stored locally in a JSON file inside the app sandbox.
How does Fileforth verify SSH host keys?
Fileforth keeps an OpenSSH-compatible known_hosts file inside the app sandbox. On first connection you are prompted to verify and accept the host key (shown as a SHA256 fingerprint, the same format ssh CLI uses). On subsequent connections the key is verified automatically.
Why is rename slow on S3 / Azure?
S3 and Azure Blob have no atomic rename operation — the SDKs implement it as copy-then-delete on the server. For large files this takes time. Fileforth surfaces a clear progress indicator so you can see the operation in flight.
Does Fileforth send any analytics or telemetry?
No. The app does not phone home. The only network connections it makes are to the servers and storage endpoints you configure as connection profiles.
Can I cancel a transfer?
Yes. Each item in the transfer queue can be cancelled individually, and there is also a global cancel-all. Active transfers stop within a couple of seconds of cancellation.
Contact Us
Can't find what you're looking for? Send us an email and we'll get back to you.
[email protected]